At Kevlarix, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process to ensure your shopping experience is hassle-free.
Eligibility for Returns:
- Items can be returned within 30 days from the date of delivery.
- The product must be unused, in original condition, and with all tags and labels intact.
- Returns are not accepted for products that have been worn, altered, or washed.
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Final sale items (such as discounted or clearance products) are not eligible for returns or exchanges.
How to Return an Item:
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Contact Us: To start a return, please reach out to our customer service team at info@kevlarixllc.com with your order number and details of the item(s) you wish to return.
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Return Authorization: Our team will provide you with a return authorization number and instructions on how to send the item back.
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Pack the Item: Ensure the item is securely packed in its original packaging to prevent any damage during the return shipment.
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Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a defect or an error on our part.
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Refund Processing: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If everything is in order, we will issue a refund to your original payment method within 7-10 business days.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items:
If your item is damaged, defective, or was sent in error, please contact us immediately upon receipt of your order. We will provide a pre-paid return label for the return shipping and arrange for a replacement or full refund.
Questions or Assistance:
If you have any questions about our return policy or need further assistance, feel free to contact us. Our customer service team is here to help!
Thank you for shopping with Kevlarix. We appreciate your business and look forward to serving you again.